FAQ

 How many days does it take for order delivery within Oman?

It takes 2 – 5 business days to deliver the order within Oman. In case of items such as refrigerators, Television of size 40” and above, Washing machines and other major appliances the delivery happens within 5-7 business days.

In the unlikely event of the product not available with the Supplier, Mobilesuq LLC reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

What are the shipping charges for delivery within the Oman?

No. We charge OMR 3 for up to 5 KG volumetric weight and additional amount of  200 BZ for every additional KG volumetric weight for delivery within Oman.

Do you deliver products outside the Oman?

No. Currently we do not deliver outside the Oman.

However, you may get in touch with our call center on XXXXXXX for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the Oman.

What are the Payment Options available for placing an order?

We offer you Pay Now (Debit/Credit Card Payment) payment options/Cash on Delivery

What are the Delivery Options available at the time of placing an order?

Home Delivery ONLY

Are products purchased on www.Mobilesuq.com covered under warranty?

All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.

What is the return policy for products purchased on www.Mobilesuq.com?

Standard 15 Day return policy applies

What are options to return the product?

Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.

What is the cancellation policy for orders placed on www.oman.Mobilesuq.com?

You may cancel the order until before the order has been dispatched by calling our call center.

Cancellations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.

What happens if I am not home to accept the order delivery?

Our courier partner will contact you on the mobile number you had given at the time of placing the order.

You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

Can I change my delivery address after placing the order?

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.

We strongly recommend you to keep your contact information updated at all times.

How can I avail the Easy Payment Plans for purchases made on www.Mobilesuq.com?

Currently we don’t have. We will come up EPP plan soon.

Is the payment made on www.Mobilesuq.com safe and secure?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.

We accept all internationally accepted visa/master debit/credit card.